FREQUENTLY ASKED QUESTIONS

We ship via USPS and UPS within the United States. Standard delivery takes 3–5 business days. Expedited shipping options are available at checkout for faster delivery.

Yes, we can ship packages to P.O. Boxes within the United States via USPS. Please ensure your address is entered correctly at checkout to avoid delays.

At this time we ship within the United States only. We do not currently offer international shipping. Check back for updates as we expand our shipping coverage.

Orders placed before 2 PM ET on business days are typically shipped the same day. You will receive a tracking number by email once your order has been dispatched. Contact us if you have not received a tracking update within 24 hours.

Yes. Free standard shipping is available on all orders over $250 within the contiguous United States. The discount is applied automatically at checkout when your cart reaches the qualifying threshold.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and cryptocurrency. A discount is automatically applied to qualifying cryptocurrency orders at checkout.

Browse our product catalog, add items to your cart, and proceed to checkout. Select your preferred payment method, enter your shipping details, and complete the order. You will receive a confirmation email immediately after your order is placed.

Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. Your payment information is never stored on our servers. We use industry-standard SSL encryption to protect your data throughout the checkout process.

Due to the nature of our research-grade products, we do not accept returns on opened or used items. Unused, unopened items may be eligible for return within 14 days of delivery. Please contact our support team before sending any item back so we can guide you through the process.

We offer refunds or replacements in cases of damaged shipments, items lost in transit, incorrect products received, or products that fail to meet their labeled specifications. Photographic evidence of damaged or incorrect items may be required when submitting your request.

Contact our support team at support@realclearbiogenix.com with your order number, a clear description of the issue, and any relevant photos. We will review your case and respond within 1–2 business days.

We aim to respond to all support requests within 1–2 business days. Once a resolution has been agreed upon, approved refunds or replacement shipments are typically processed within 5 business days.

No. All products sold by Real Clear Biogenix are strictly for in-vitro research and laboratory use only. They are not approved, intended, or sold for human or animal consumption, therapeutic use, or diagnostic purposes.

Our products are intended for licensed researchers, scientists, and qualified laboratory professionals who have appropriate facilities, equipment, and training to handle research-grade compounds safely. By placing an order, customers confirm they meet these requirements.

Yes. A Certificate of Analysis (COA) from an accredited third-party laboratory is available for every batch we sell. COAs can be found on each individual product page under the "Certificate of Analysis" tab, or by contacting our support team directly.

Lyophilized peptides should be stored refrigerated at 2–8 °C (36–46 °F) and kept away from direct sunlight and moisture. Always follow safe laboratory handling protocols when working with research chemicals. Reconstituted peptides should be aliquoted and stored at −20 °C for extended stability.

You can reach us by email at support@realclearbiogenix.com or by phone at +1 (000) 000-0000. Our support team is available Mon–Fri: 9AM–6PM EST.

We aim to respond to all inquiries within 1–2 business days. Urgent order-related issues such as lost or damaged shipments are prioritized. Emails sent outside business hours will be addressed the next business day.

Yes. Every batch is independently tested by accredited third-party laboratories using HPLC and mass spectrometry. Results confirm identity, purity (≥99%), and concentration before any product is released for sale. Certificates of Analysis are published on each product page.

All products are manufactured and sold in full compliance with applicable federal regulations as research-use-only (RUO) materials. Our products are manufactured by our US-based supply partner in a cGMP-compliant facility. Real Clear Biogenix is a chemical supplier, not a compounding pharmacy, and does not sell products for diagnostic or therapeutic use.