LEGAL

SHIPPING POLICY

Last Updated: June 2026

This Shipping Policy outlines how Real Clear Biogenix processes, packages, and ships orders to our customers. By placing an order with us, you agree to the terms described below.

1. Order Processing and Fulfillment

Orders are processed on business days (Monday through Friday, excluding federal holidays). Orders placed before 2:00 PM Eastern Time on a business day are typically fulfilled and handed to the carrier the same day. Orders placed after the cutoff or on weekends and holidays will be processed the next business day.

You will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation email with your tracking number once your order has been dispatched.

During periods of high order volume, processing times may extend by one additional business day. We will notify you if there is an unexpected delay with your order.

2. Shipping Methods and Carriers

We ship via USPS and UPS. The available shipping methods and their rates are displayed at checkout. Carrier selection may vary based on your location and the shipping method chosen.

All orders are shipped in discreet, unmarked packaging to protect your privacy. Packages are insulated where appropriate to maintain product integrity during transit.

3. Delivery Timeframes

Estimated delivery times after shipment are as follows:

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 2–3 business days (where available)
  • Priority Overnight: Next business day (where available)

Delivery estimates are provided by the carrier and are not guaranteed. Real Clear Biogenix is not responsible for delays caused by the carrier, weather events, natural disasters, or other circumstances outside our control.

4. Free Shipping

Free standard shipping is available on all orders over $250 shipped within the contiguous United States (excludes Alaska, Hawaii, and U.S. territories). The free shipping discount is applied automatically at checkout when your cart meets the qualifying threshold.

Free shipping applies to standard delivery only and does not apply to expedited or overnight shipping upgrades.

5. Shipping Restrictions

We currently ship within the United States only. We do not offer international shipping at this time. Please check back for updates as we expand our shipping coverage.

Certain products may be restricted from shipment to specific states or localities based on applicable regulations. If we are unable to ship a product to your location, we will notify you promptly and issue a full refund.

6. P.O. Box Shipping

We can ship to P.O. Boxes within the United States via USPS. Please ensure your P.O. Box address is entered correctly at checkout. UPS is unable to deliver to P.O. Boxes; if your order requires UPS, a physical street address is required.

7. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. Tracking information may take up to 24 hours to update after your order is picked up by the carrier.

You can also track your order by logging into your account at My Account and viewing your order history.

8. Lost or Delayed Shipments

If your order has not arrived within 7 days of the estimated delivery date, please take the following steps:

  • Check your tracking number for the most recent carrier update
  • Verify the shipping address on your order confirmation is correct
  • Check with neighbors or your building’s front desk for packages left on your behalf
  • Contact the carrier directly using your tracking number to open a trace

If the carrier confirms the package is lost, please contact us at support@realclearbiogenix.com with your order number. We will work with the carrier to investigate and, if the shipment is confirmed lost, we will reship or issue a full refund at our discretion.

Real Clear Biogenix is not responsible for packages marked as delivered by the carrier but reported as not received. In such cases, we recommend filing a claim directly with the carrier and contacting local law enforcement if theft is suspected.

9. Damaged Shipments

If your order arrives damaged, please:

  • Take clear photographs of the damaged packaging and product before opening or discarding anything
  • Contact us at support@realclearbiogenix.com within 7 days of delivery with your order number and photos

We will review your claim and arrange a replacement or refund as appropriate. Claims submitted after 7 days of delivery may not be eligible for resolution.

10. Address Accuracy

Please ensure your shipping address is complete and accurate before submitting your order. Real Clear Biogenix is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address immediately after placing an order, contact us as soon as possible at support@realclearbiogenix.com. We will do our best to make corrections before the order ships, but we cannot guarantee changes can be made once an order is in processing.

11. Contact Us

For questions about your shipment or this policy, please reach out to our support team: